Shipping Policy
Shipping Policy for PikaBoost 2 & helmets
We kindly ask you to review the shipping policy for each country/region below.
Please note that actual delivery times after shipment may vary based on the destination and the selected logistics carrier.
Purchase Options Availability in Different Countries/Regions
Please refer to the list below to check the details:
Note:
(1) For orders under USD 89 (e.g., helmet accessories or PikaBoost 2 accessories), an additional USD 10 shipping fee applies per item.
For example, if an order includes two items, the shipping fee will be charged twice.
(2) Customs duties and taxes, when applicable, are assessed by local authorities and are payable by the customer, as we do not charge or control these fees.
(3) For orders over USD 89 placed on our official website, standard shipping cost is covered for most countries/regions. Shipping options and costs may vary by destination, please refer to the table below for details.
| The following shipping policy only applies to orders over USD 89. | |||
| Country / Region | Estimated Delivery Time | Delivery method(s) | Shipping Cost |
| Asia-Pacific | |||
| Japan | 6-10 Business days | Air freight | Free Shipping |
| South Korea | 8-15 Business days | Sea freight | Free Shipping |
| Malaysia | 7-12 Business days | Sea freight | Free Shipping |
| Thailand | 8-15 Business days | Land transport | Free Shipping |
| Singapore | 7-12 Business days | Air freight | Free Shipping |
| Hong Kong(China), Macau(China) | 3 Business days | SF Express | Free Shipping |
| Taiwan(China) | 8-12 Business days | Air freight | Free Shipping |
| Australia | 15-22 Business days | Air freight | Pikaboost: $50 SmartHelmet: $20 |
| 35-40 Calendar days | Sea freight | Free Shipping | |
| New Zealand | 8-15 Business days | Air freight | Pikaboost: $50 SmartHelmet: $20 |
| 35-40 Calendar days | Sea freight | Free Shipping | |
| North America | |||
| United States | 5-14 Calendar days | Local Delivery | Free Shipping |
| Canada | 14-18 Business days | Air freight | Pikaboost: $50 SmartHelmet: $20 |
| Europe | |||
| United Kingdom | 7-15 Business days | Local Delivery | Free Shipping |
| Spain, Germany, France, Denmark,Austria, Czech Republic, Denmark,Greece, Hungary, Italy, Netherlands,Poland, Portugal, Romania, Slovakia | 7-15 Business days | Local Delivery | Free Shipping |
For Regions Outside the United States and Europe
This includes Canada, South Korea, Singapore, Taiwan (China), Hong Kong (China), Macau (China), Japan, Thailand, Malaysia, Australia, and New Zealand, is shipping now!
Estimated delivery time for in-stock orders:
Orders placed are expected to ship out within 2 business days.
Asia: 7-12 business days after shipment.
Canada, Australia and New Zealand: Shipping time varies by shipping method. Please refer to the list above for details..
For the United States
Estimated delivery time for in-stock orders:
Orders placed are expected to ship out within 2 business days.
For U.S. addresses: 5-14 Calendar days
For European Countries
This includes Spain, the United Kingdom, Germany, France, Denmark, Austria, the Czech Republic, Greece, Hungary, Italy, the Netherlands, Poland, Portugal, Romania, and Slovakia.
Estimated delivery time for in-stock orders:
Orders placed are expected to ship out within 2 business days.
For European addresses: 7-15 business days after shipment.
For Britain Address: Estimated delivery time is 7–15 business days via local delivery and 12–18 business days via sea freight.
Shipping times vary by shipping method and destination. Business days exclude weekends and public holidays.
COSTS & DESTINATIONS
Thanks for shopping with livall.com International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact user@livall.com so we can provide you the order's tracking number.
To ensure your package is delivered smoothly within our designated delivery timeframe, please make sure to enter your address accurately, including all necessary details. It is essential to use correct abbreviations and provide the correct street number, building, or apartment number for timely delivery.
Please note that if the provided address information is inaccurate or entered incorrectly during the purchase process, we cannot be held responsible for any lost, misplaced, or incorrectly delivered goods.
Our website, livall.com, ships to the following 26 countries and regions:
Asia: South Korea, Singapore, Taiwan (China), Hong Kong (China), Macau (China), Japan, Thailand, Malaysia Oceania: Australia, New Zealand North America: Canada, United States Europe: France, Spain, Germany, United Kingdom, Poland, Italy, Netherlands, Austria, Hungary, Greece, Romania, Denmark, Slovakia, Portugal
Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 2-3 business days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping courier
Normally we use the following express delivery: FedEx / UPS / Canpar / Purolator / DHL /DPD / Local Post Service /SF Express.
TRACKING
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours (Click Here to Track Your Order). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
EXCEEDED DELIVERY TIME
Shipping may be subject to delays due to carrier delays, adverse weather conditions, supply constraints, high shipment volumes, or labor shortages. If your order is delayed, please contact us via email user@livall.com and we will verify the situation with the shipping company in time. Thank you for your understanding and support.
ORDER CANCELLATIONS AND CHANGES
Before shipment processing:
Order Cancellation / Change of Address / Replacements and Exchanges: NO charge
After shipment processing:
Please note that once an order has been shipped, we cannot modify, block, or cancel it.
If you refuse delivery and the order is returned to our facility, it will be treated as a return.
In this case, we will refund the purchase price to your original payment method but will deduct any applicable shipping and customs clearance fees.
Therefore, please confirm your shipping address carefully before placing your order.
Notice:
Order processing for shipment usually requires 2 business days. During this period, the order may have already been handed over to our logistics partner for shipping. In this case, cancellation of the order is not available.
ABOUT TAX
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
CONTACT US
Business Cooperation: sales@livall.com
User Experience: user@livall.com
Mon to Fri: 9am-6pm(PST)
