Shipping Policy
1. Shipping Policy for PikaBoost 2
We kindly ask you to review the shipping policy for each country/region below.
Please note that actual delivery times after shipment may vary based on the destination and the selected logistics carrier.
Purchase Options Availability in Different Countries/Regions
Please refer to the list below to check the details:
| Country/Region | Purchase option | Availability | When does shipping begin |
| United States | Essential Edition | After the early July sell-out, pre-order only | Delivery After Order |
| Powerful Edition | In-stock purchase | Delivery After Order | |
| Powerful Edition Bundle | In-stock purchase | Delivery After Order | |
| Enduro Bundle | In-stock purchase | Delivery After Order | |
| Spain, Germany, France, Denmark,Austria, Czech Republic, Denmark,Greece, Hungary, Italy, Netherlands,Poland, Portugal, Romania, Slovakia | Essential Edition | Pre-order only | Delivery After Order |
| Powerful Edition | In-stock purchase | Delivery After Order | |
| Powerful Edition Bundle | In-stock purchase | Delivery After Order | |
| Enduro Bundle | In-stock purchase | Delivery After Order | |
| Japan, South Korea, Taiwan(China), Singapore, Malaysia, Thailand, Hong Kong(China), Macau(China) | Essential Edition | After the early July sell-out, pre-order only | After June 23th |
| Powerful Edition | After the early July sell-out, pre-order only | After June 23th | |
| Powerful Edition Bundle | After the early July sell-out, pre-order only | After June 23th | |
| Enduro Bundle | After the early July sell-out, pre-order only | After June 23th | |
| Canada | Essential Edition | After the early July sell-out, pre-order only | After June 23th |
| Powerful Edition | After the early July sell-out, pre-order only | After June 23th | |
| Powerful Edition Bundle | After the early July sell-out, pre-order only | After June 23th | |
| Enduro Bundle | After the early July sell-out, pre-order only | After June 23th | |
| United Kingdom | Essential Edition | After the early July sell-out, pre-order only | After June 23th |
| Powerful Edition | After the early July sell-out, pre-order only | After June 23th | |
| Powerful Edition Bundle | After the early July sell-out, pre-order only | After June 23th | |
| Enduro Bundle | After the early July sell-out, pre-order only | After June 23th | |
| New Zealand, Australia | Essential Edition | After the early July sell-out, pre-order only | After June 23th |
| Powerful Edition | After the early July sell-out, pre-order only | After June 23th | |
| Powerful Edition Bundle | After the early July sell-out, pre-order only | After June 23th | |
| Enduro Bundle | After the early July sell-out, pre-order only | After June 23th | |
| Mexico | Essential Edition | After the early July sell-out, pre-order only | After June 23th |
| Powerful Edition | After the early July sell-out, pre-order only | After June 23th | |
| Powerful Edition Bundle | After the early July sell-out, pre-order only | After June 23th | |
| Enduro Bundle | After the early July sell-out, pre-order only | After June 23th |
For Regions Outside the United States and Europe
This includes Canada, South Korea, Singapore, Taiwan (China), Hong Kong (China), Macau (China), Japan, Thailand, Malaysia, Australia, and New Zealand, is shipping now! (Specific types are available for Pre-Order only due to limited stock. Pre-order shipping starts on June 17th.)
Estimated delivery time for in-stock orders:
Orders placed are expected to ship within 2 business days.
Asia: 8-12 business days after shipment.
Canada, Australia and New Zealand: 14-20 business days after shipment.
(Please refer to the shipping list below for detailed logistics information.)
For pre-order orders:
Orders placed during the pre-sale phase will begin shipping on June 17th.
Asia: 8-12 business days after shipment.
Canada, Australia and New Zealand: 14-20 business days after shipment.
For the United States
Specific types are available for Pre-Order only due to limited stock. Pre-order shipping starts on June 17th.
Estimated delivery time for in-stock orders:
Orders placed are expected to ship within 2 business days.
For U.S. addresses: 12-15 business days after shipment.
For pre-order orders:
Orders placed during the pre-sale phase will begin local delivery after June 17th.
For U.S. addresses: 12-15 business days after shipment.
For European Countries
This includes Spain, the United Kingdom, Germany, France, Denmark, Austria, the Czech Republic, Greece, Hungary, Italy, the Netherlands, Poland, Portugal, Romania, and Slovakia. (Specific types are available for Pre-Order only due to limited stock. Pre-order shipping starts on June 17th.)
Estimated delivery time for in-stock orders:
Orders placed are expected to ship within 2 business days.
For European addresses: 5-10 business days after shipment.
For pre-order orders:
Orders placed during the pre-sale phase will begin local delivery after June 17th.
For European addresses: 5-10 business days after shipment.
2. Shipping Policy for PikaBoost 2（In-stock）
The following information of delivery times does not apply to pre-order orders.
Pre-order shipping starts on June 17th.
| Country / Region | Estimated Delivery Time | Shipping Cost | Handing Time | Logistic Carrier |
| United States | 12-15 business days | Free Shipping (Orders ≥$99) |
2 business days |
FedEx / UPS / Canpar / Purolator / DHL /DPD / Local Post Service /SF Express |
| Japan | 12 business days | Free Shipping (Orders ≥$99) |
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| South Korea | 12 business days | Free Shipping (Orders ≥$99) |
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| Taiwan(China) | 12 business days | Free Shipping (Orders ≥$99) |
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| Canada | 14-18 business days | Free Shipping (Orders ≥$99) |
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| United Kingdom | 12-15 business days | Free Shipping (Orders ≥$99) |
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| New Zealand, Australia | 20 business days | Free Shipping (Orders ≥$99) |
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| Singapore | 5-7 business days | Free Shipping (Orders ≥$99) |
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| Spain, Germany, France, Denmark,Austria, Czech Republic, Denmark,Greece, Hungary, Italy, Netherlands,Poland, Portugal, Romania, Slovakia | 10 business days | Free Shipping (Orders ≥$99) |
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| Mexico | 10 business days | Free Shipping (Orders ≥$99) |
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| Hong Kong(China), Macau(China) | 2-3 business days | Free Shipping (Orders ≥$99) |
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| Malaysia | 5-7 business days | Free Shipping (Orders ≥$99) |
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| Thailand | 10 business days | Free Shipping (Orders ≥$99) |
3. Shipping Policy for LIVALL helmets
The following is the logistics timetable of LIVALL smart helmets.
LIVALL helmets SHIPPING TIME
| Country / Region | Delivery Time | Shipping Cost | Handing Time | Logistic Carrier |
| United States, Japan, South Korea,Spain, Taiwan(China), Canada,United Kingdom, Germany, France,New Zealand, Denmark, Australia, Singapore,Austria, Czech Republic, Greece, Hungary,Italy, Netherlands, Poland, Portugal, Romania,Slovakia, Mexico, Hong Kong(China),Macau(China), Malaysia, Thailand | 7 - 12 business days | Free | 2 business days | FedEx / UPS / Canpar / Purolator / DHL /DPD / Local Post Service /SF Express |
4. Shipping Policy for Accessories
Smart Helmet Accessories: Smart helmet accessories include charging cables, liners, sunglasses, remote controllers and visors. All smart helmet accessories will be shipped within 2-5 business days after the order is placed.
PikaBoost 2 Accessories: PikaBoost 2 accessories include pikaboost2 remote controllers, mudguard and installation kit, tires and batteries. PikaBoost 2 accessories are currently available for pre-order. The shipping timeline for these accessories will align with the shipping schedule of the PikaBoost 2.
COSTS & DESTINATIONS
Thanks for shopping with livall.com International shipping might experience delay due to natural disasters or bad weather. to keep track of your order, contact user@livall.com so we can provide you the order's tracking number.
To ensure your package is delivered smoothly within our designated delivery timeframe, please make sure to enter your address accurately, including all necessary details. It is essential to use correct abbreviations and provide the correct street number, building, or apartment number for timely delivery.
Please note that if the provided address information is inaccurate or entered incorrectly during the purchase process, we cannot be held responsible for any lost, misplaced, or incorrectly delivered goods.
Our website, livall.com, ships to the following 26 countries and regions:
Asia: South Korea, Singapore, Taiwan (China), Hong Kong (China), Macau (China), Japan, Thailand, Malaysia Oceania: Australia, New Zealand North America: Canada, United States Europe: France, Spain, Germany, United Kingdom, Poland, Italy, Netherlands, Austria, Hungary, Greece, Romania, Denmark, Slovakia, Portugal
Order Processing Time
It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
Generally, orders are shipped within 2-3 business days of order confirmation/payment. Orders made on the weekends might experience delay.
Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Shipping courier
Normally we use the following express delivery: FedEx / UPS / Canpar / Purolator / DHL /DPD / Local Post Service /SF Express.
TRACKING
You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours (Click Here to Track Your Order). Please note: This may take longer during events or holidays.
Tracking information may take 48 to 72 hours to update.
If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.
EXCEEDED DELIVERY TIME
Shipping may be subject to delays due to carrier delays, adverse weather conditions, supply constraints, high shipment volumes, or labor shortages. If your order is delayed, please contact us via email user@livall.com and we will verify the situation with the shipping company in time. Thank you for your understanding and support.
ORDER CANCELLATIONS AND CHANGES
Before shipment processing:
Order Cancellation / Change of Address / Replacements and Exchanges: NO charge
After shipment processing:
Please note that once an order has been shipped, we cannot modify, block, or cancel it.
If you refuse delivery and the order is returned to our facility, it will be treated as a return.
In this case, we will refund the purchase price to your original payment method but will deduct any applicable shipping and customs clearance fees.
Therefore, please confirm your shipping address carefully before placing your order.
Notice:
Order processing for shipment usually requires 2 business days. During this period, the order may have already been handed over to our logistics partner for shipping. In this case, cancellation of the order is not available.
ABOUT TAX
In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.
CONTACT US
Business Cooperation: sales@livall.com
User Experience: user@livall.com
Mon to Fri: 9am-6pm(PST)
